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Enabling IP PBX Features

Excel’s service is running with most IP PBX hardware available today, and with our virtual voice paths, delivers the needed channels to enable features like UNIFIED COMMUNICATIONS.

For example, suppose that your IP PBX has a simultaneous ring or find-me-follow-me feature. An inbound call comes in to the extension at your desk which uses one channel. It then may make multiple outbound calls during simultaneous ring to your cell phone and maybe home office line during this brief ring activity at setup three lines typically would be occupied. Suppose you are running a typical POTS line configuration with five lines. The simultaneous ring consumes three of your five lines during the call setup period and should you answer one of the remote phones you would be consuming two lines. If this happens during peak hours, along with all the other inbound and outbound voice traffic, it could cause another call to be dropped, or fail to function because no additional voice paths exist to carry the connection. Worse yet, you may miss an important call! With virtual voice paths you’ll never need to worry as 48 calls paths are available per T1 which wait idly by for applications like simultaneous ring, find-me-follow-me, and other advanced unified communication applications.

Excel's service also allows for multi-site installs of IP PBX systems to operate seamlessly with one another, allowing for direct extension dialing, voicemail, and other features that may be provided by your IP PBX hardware.