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Customer Care » Survey

CUSTOMER SATISFACTION WITH OUR CUSTOMER SERVICE

1. COMPANY NAME
2. ACCOUNT #:
3. E-MAIL ADDRESS
4. In your most recent customer service experience, how did you contact the representative?

   By Telephone Via WebSite Through a Sales Representative Through an Account Manager Other
5. Sufficient information was available on the internet to solve my problem.

   Strongly Agree Agree Neutral Disagree Strongly Disagree
6. About how long did you have to wait before speaking to a representative?

   I was taken care of immediately Within 3 minutes 3-5 minutes 5-10 minutes More than 10 minutes
7. Did our representative... (Select all that apply)

   Quickly identify the problem Appear knowledgeable and competent Help you understand the cause and the solution to the problem Handle issues with courtesy and professionalism
8. About how long did it take to get this problem resolved?

   Immediate Resolution Less than a day Between 2 and 3 days Between 3 and 5 days More than a week The problem is still not resolved
9. How many times did you have to contact customer service before the problem was corrected?

   Once Twice Three Times More than Three times
10. Overall, how satisfied are you with the customer service experience?

    Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
11. If you were less than totally satisfied, what could have been done to serve you better?