Customer Care
Thank you for visiting the Excel Customer Care page. If you want to let us know about change of your billing name, upcoming move, or you're looking for information about our services or how to get in touch with our customer service representatives you're in the right place.
For each of its customers, Excel is dedicated to providing the highest possible level of service. Our attention to detail and personalized service ensures that each customer gets the support they need for the success of their business.
If you are a Commercial customer, please call 800.982.3028. If you are a Residential customer, please call 877.668.0808 for Local Service or 800.875.9235 for Long Distance services. Or send an E-mail to .
However, before contacting our Customer Service please check our Customer Service Frequently Asked Questions page to ensure that your question or problem is not answered there. We value your time!
In recognition of the importance of reliability and performance guarantees, Excel provides industry-leading Service Level Agreements (SLAs) for its data products. Excel Customers benefit from comprehensive guarantees backed by aggressive remedies.
Please help us serve you better by taking a couple of minutes for our Customer Service Survey. Tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.