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Sr. Billing Analyst (Dallas, TX)
General Summary:
This position is responsible for managing the entire life cycle process for billing operations of specific revenue streams (i.e. commercial, wholesale, residential, local exchange carrier). Position will ensure invoice cycles are validated prior to file submission as well as conduct on-going analysis to identify and resolve billing system issues prior to invoice file submission for end-user distribution.
Principal Duties & Responsibilities:
- Manages relationships with third party vendors.
- Directly manages one or more Billing Analysts, Information Analysts or related positions.
- Manages and oversees methods and procedures for the entire billing life cycle from invoice processing through mailing and issue resolution.
- Develops contract service arrangements including initial negotiations, contract approval, service level standards, lead list coordination, performance monitoring, operational reviews, and overall contract compliance.
- Ensures that vendors operate under consistent procedures and meet contractual financial and operational obligations.
- Conducts frequent in-depth operational reviews and understands metrics and measurements; identifies and implements areas of improvement.
- Identifies opportunities for improving the efficiency of billing operations and reducing operating expenses.
- Ensures all aspects of billing metrics are met regarding vendor relationships and internal operations.
- Ensures process and system improvements are implemented to reduce cycle time and reduce operating expenses.
- Evaluates current systems and identifies needs, recommends and implements system solutions defining new system requirements and operational procedures.
Job Requirements/Experience:
- Bachelor's Degree in Business, Telecommunications or a related capacity, or direct experience in lieu of degree.
- 3-5 years of billing operations experience and analytical background.
- Extensive understanding of invoice auditing, statement of charges and operational reporting for analysis.
- 1-3 years experience with Electronic Message Interface (EMI) file processing for Long Distance telecommunication services or managing billing operations for wholesale/carrier telecommunication providers.
- 1 - 3 years experience in SQL database analysis necessary; MySQL experience a plus.
- Extensive knowledge of utilizing Microsoft Access Database for file processing and reporting.
- Good knowledge of related vendor contracts, requirements and compliance.
- Excellent written and verbal skills; strong interpersonal skills with internal and external contacts.
- Strong root cause analysis and problem solving skills.
- Good knowledge of PC-based applications and the ability to generate and analyze related reports and information.
Apply: Email your cover letter & resume to .