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Collector II (Dallas, TX)
Position Summary:
This position performs a wide variety of collection functions including contacting customers regarding delinquent accounts and gathering, compiling and maintaining basic credit information and payment histories. Prepares reports summarizing credit and collection activity. Incumbents work within defined guidelines on more complex accounts. Establishes alternative payment schedules and secures payment for past due accounts.
Position Responsibilities:
- Initiates and receives calls regarding delinquent customer accounts to secure payments.
- Identifies related issues and negotiates alternative payment schedules, as needed.
- Updates customer accounts, billing and address information, and reconciles accounts.
- Coordinates billing/payment disputes between the customer and the company.
- Processes refunds, terminates inappropriate recurring charges, and sends NSF letters to customers.
- Recommends disconnects, reconnects, and creates trouble tickets for PIC disputes.
- Prepares weekly and monthly reports summarizing credit and collection activities.
- Other duties as assigned.
Qualifications:
- Requires a High School degree or equivalent.
- 2-4 years of experience in Collections with fundamental knowledge of credit and collections procedures.
- Proficient in basic written and oral communications.
- Basic knowledge of MS Word and Excel.
Apply: Email your cover letter & resume to .